Peak Performance:
Power in Practice
Power is the ability to get what you want or to get done what you want done. This module emphasizes the personal power of each individual especially in situations of conflict where one is more likely to "give away" one's power.

* Effective Power Strategies
* Communication Strategies
* The Empowered Team
* Responsible Use of Power

Making Presentations:
The No Magic Method
Why do some presenters succeed while others fail? This course offers specifics for making a successful presentation in a meeting as well as before a large audience.
* Formula For Success
* Speech Types And Requirements
* Goal Setting For Effectiveness
* Outline Procedures
* Process Language

Violence in the Workplace
The fastest growing form of homicide in the US is murder in the workplace. Nearly one-half of senior managers have experienced an incident of violence on the job.
* Crisis Management
* Preventive Measures
* Cues And Strategies
* Victimizer And Victim
* Employee Profiles

Balancing Personal
& Professional Agendas
Effective Management means awareness of how work and family issues affect the employee. This seminar prepares employees to manage the challenges and conflicts between work and family.
* Single Parent Bind
* Taking Care of YOU
* Aging Issues
* Re-thinking Pets & Projects
* Juggling Acts

Customer Service
Customer satisfaction determines the future of any service organization. Clear information and effective strategies give employees the tools they need as service providers.
* The Challenging Customer
* Communication Tools and Traps
* Discussion NOT Concussion
* Peak Performance

AIDS in the Workplace
You may not personally know someone who has tested positive for the HIV virus but you may be certain that someone who is HIV positive knows you. This four-hour course examines fact and fiction around AIDS.
* AIDS Risk Knowledge Test
* Emotional Reactions
* Social Stigma Issues
* Support Issues

Additional Courses:
* Dealing With Difficult People
* Wellness
* Assertiveness Training
* Goal-Setting For Success